Politique de remboursement
Return & Exchange
We know the importance of a hands-on experience, so we offer a 30-day money back guaranteed return policy beginning from the day you receive the delivery.
**damages caused by regular wear do not qualify for a replacement.
Please note you may return most LuckyCharms.Shop items (unused) in their original packaging. The cost of return shipping is not included. Shipping costs and additional service charges such as gift wrap are non-refundable.
However, we will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
As soon as we receive the item, we will either issue a refund or exchange the product for another one.
Please note that after an exchange is made, the item(s) do not qualify for refunds.
If 30 days have gone by since you received, unfortunately, we can’t offer you a refund or exchange.
Free items from special offers are final sale. Please note that returns and exchanges are not available in this case.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Return labels will be provided only for defective products within the policy time.
Return shipping costs vary depending on the product weight, your shipping location, and the express delivery you choose.
Additional non-returnable items:
- Gift cards
- Blessing or Empowerment items
- Sale items (special offers)
- Personalized products
If the item you ordered is damaged/faulty or if you received an incorrect item or missing an item, please send us an email.
Note: Please do not return your purchase to the address shown on the package.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, generally take 5-7 business days. All shipping costs of the original order are non-refundable.
If you have done all of this and you still have not received your refund yet, please send us an email.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please send us an email.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items (special offers) cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.
Returns Without Label
To return your product, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You may use your own shipping method. We highly recommend using a shipper who provides a tracking number so you can track your shipment. Please be sure to retain this tracking number for your records. LuckyCharms.Shop is not responsible for packages lost in transit if sent via a non-trackable carrier.
Please give us an opportunity to serve you better! Our ultimate goal is to be sure you are 100% satisfied. We want to hear from you and know where we could have improved! Send us an email anytime. Thanks so much!